Unable to obtain a valid license key troubleshooting tips and solution

This post covers problems acquiring the Rational Integration Tester (RIT) license. With the administrator privilege, through the IBM Installation Manager, we were able to successfully import the RTW’s product activation and launched the Rational Integration Tester. However, while trying to launch RIT with the other user that doesn’t have the administrative privilege on the machine. The user was unable to obtain a license and it failed with error “Unable to obtain a valid license key; use Installation Manager (Manager Licenses) to specify the location of a floating license server or to import a product Activation Kit

Environment

  • Window 7 Operating System

  • Rational Integration Tester 8.5.1

Symptom

With the administrator privilege, through the IBM Installation Manager, we were able to successfully import the RTW’s product activation and launched the Rational Integration Tester.

However, when we are trying to launch RIT with the other user that doesn’t have the administrative privilege on the machine, the following error message occurred

[CRRIT8371E] Unable to obtain a valid license key; use Installation Manager (Manager Licenses) to specify the location of a floating license server or to import a product Activation Kit

license-errorRoot cause

  • Environment and/or Operating system’s user policy setup might not allow the read/write access Program Data directory

  • When RIT was launched with a windows user, this user doesn’t have the read and write permission to the C:\users\Program Data directory

Troubleshooting tip and work around

  1. Logging in as the user who is unable to acquire the RIT license, and check and make sure that this user is allowed to read and write to the C:\users\Program Data Directory. Underneath the data directory you will see a directory named IBM.

  2. As a work around, please have the infrastructure administrator manually change the permission to allow the read and write access to this directory as well as IBM sub-directory as well.

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